Return policy

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Return Policy for Spiraliens.com

Return Policy – Spiraliens.com

We hope you love your Spiraliens artwork. Each piece is created with deep care and intention, and we want you to feel confident in your purchase.

Because our pieces are original or made to order in small batches, we do not offer full refunds unless the item arrives damaged. However, we do provide limited return options to ensure fairness and transparency.

Returns & Exchanges

• Originals & Limited Editions: All sales are final. Returns are only accepted if the item arrives damaged or defective. Please inspect your order upon arrival and contact us within 7 days with clear photos if there is an issue.
• Prints & Small Items: If you’re not fully satisfied, you may return undamaged prints within 14 days of delivery for store credit or an exchange. Please email us before returning your item.
• Framed Works: Due to the fragile nature and high cost of shipping, framed artworks are not eligible for return unless damaged in transit.

Return Shipping Costs

• If the item arrives damaged or defective: Spiraliens will cover return shipping costs and offer a replacement, refund, or store credit.
• If you’re returning an undamaged item (e.g. change of mind): You are responsible for return shipping costs. We recommend using a tracked and insured method, as we are not liable for items lost or damaged during return shipping.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of receipt at [insert email] with:

• Your order number
• Photos of the damaged item and packaging
• A brief description of the issue

We will either replace the item (if available) or offer a refund/store credit.

Non-Returnable Items

• Custom commissions
• Sale items or discounted works
• Gift cards

Return Conditions

• Returned items must be unused and in their original packaging
• Store credit or exchanges will be issued once the returned item is received and inspected

Questions or concerns about this policy, contact us at: Email: info@spiraliens.com